Terms of service

Last updated: 28/11/2025

    Welcome to Defiance Sound. By accessing our website, purchasing from our store, or using our services, you agree to be bound by the following Terms of Service. Please read them carefully before using this site.

    If you do not agree with any part of these Terms, you must not use our website or services.

    1. About Us

    Defiance Sound is an independent music label and online store based in the United Kingdom, selling both digital downloads and physical products such as vinyl and other merchandise.

    2. Eligibility

    By using this website, you confirm that:

    • You are at least 18 years old, or

    • You have permission from a parent or legal guardian

    • You are legally capable of entering into binding contracts

    3. Products & Services

    We sell:

    • Digital products – including WAV, MP3, and other downloadable audio

    • Physical products – including vinyl records and merchandise

    Product descriptions, pricing, and availability may change at any time without notice.

    4. Pricing & Payments

    • All prices are displayed in GBP (£) unless stated otherwise

    • Prices may change without notice

    • Full payment is required at checkout

    • Payments are processed securely through third-party providers

    • We do not store your card details

    5. Digital Product Delivery

    Once payment is confirmed:

    • Digital products are delivered via instant download or email

    • Delivery is considered complete once access is provided

    • You are responsible for downloading and backing up your files

    We are not responsible for lost files due to device failure or user error.

    6. Physical Product Shipping

    For physical products such as vinyl:

    • Orders are processed within stated handling times

    • Shipping times vary depending on location

    • Tracking may be provided where available

    • Delivery times are estimates only, not guarantees

    We are not responsible for delays caused by postal services, customs, or events outside our control.

    7. No Right to Cancel for Digital Products

    Under UK Consumer Contracts Regulations:

    Once a digital product has been:

    • Purchased, and

    • Accessed or downloaded

    You lose your legal right to cancel or request a refund.

    By placing an order, you expressly consent to:

    • Immediate digital delivery

    • Waiving your right to cancel

    8. Returns & Refunds (Physical Products)

    Physical products (such as vinyl and merchandise) may be returned only if:

    • The item arrives damaged or defective

    • The incorrect item was sent

    You must contact us within 7 days of delivery with:

    • Your order number

    • Photo evidence of the issue

    Returned items must be unused and in original packaging.

    Approved refunds or replacements will be processed once the item is received and inspected.

    9. Refunds (Digital Products)

    Digital products are non-refundable, except at our discretion for:

    • Faulty or corrupted files

    • Duplicate charges

    • Unresolvable delivery issues

    Full details are outlined in our Return & Refund Policy.

    10. Licensing & Usage Rights

    Purchasing digital music from Defiance Sound grants you a non-exclusive, non-transferable, personal-use license.

    You may:

    • Listen personally

    • Use in DJ performances

    • Use in mixes where legally permitted

    You may not:

    • Resell, share, or redistribute

    • Upload to piracy platforms

    • Claim ownership

    • Use for unlawful purposes

    All rights remain with the original artist and Defiance Sound.

    11. Intellectual Property

    All content on this website — including music, artwork, branding, text, and media — remains the intellectual property of Defiance Sound and its artists.

    Unauthorised use, copying, or redistribution is strictly prohibited.

    12. Account Responsibility

    If you create an account:

    • You are responsible for your account’s security

    • All activity under your account is your responsibility

    • We are not liable for unauthorised access caused by user negligence

    We reserve the right to suspend or terminate accounts for violations.

    13. Prohibited Use

    You must not:

    • Abuse or harass others

    • Attempt to hack or disrupt the site

    • Upload malware

    • Engage in fraud or chargeback abuse

    • Break any applicable laws

    Violations may result in immediate termination and legal action.

    14. Third-Party Links

    We may link to third-party platforms (such as SoundCloud or social media). We are not responsible for their content, policies, or services.

    15. Service Availability

    We do not guarantee uninterrupted access to the website and may update, suspend, or change services at any time without notice.

    16. Limitation of Liability

    To the fullest extent permitted by law, Defiance Sound is not liable for:

    • Loss of income or business

    • Loss of data

    • Hardware/software incompatibility

    • Shipping delays outside our control

    • Indirect or consequential losses

    All products are provided “as is.”

    17. Indemnification

    You agree to indemnify and hold Defiance Sound harmless from any claims resulting from:

    • Your misuse of the website

    • Your breach of these Terms

    • Your violation of any laws

    18. Changes to These Terms

    We may update these Terms at any time. Changes will be posted on this page with a new “Last updated” date. Continued use of the site means you accept the updated Terms.

    19. Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes shall fall under the exclusive jurisdiction of UK courts.

    20. Contact Information

    Business Name: Defiance Sound
    Location: United Kingdom
    Email: defiancesound@outlook.com